Shipping policy
You will receive an email confirmation as soon as your order is shipped. If your shipping is delayed, please feel free to contact us, and we’ll do everything we can to help.
Where are Timeless Pearl orders shipped from?
All orders are shipped from Shanghai in China.
How long will it take for my order to ship?
The shipping and processing times depend on the items you're ordering. The status of each product (back-ordered, made to order or in stock) is indicated on each product page, as well as the estimated shipping date.
In stock products: it’s in our warehouse and ready for a new home! Shipping times are usually within 7 to 14 business days from the purchase date, except for peak seasons like the holidays.
What if my product is made to order?
Our jewelers need some time to craft the piece to perfection for you. This can take a bit more time to receive this type of product, so we ask that you please wait patiently for your items. Made-to-order items are non-refundable and non-returnable.
Will I be charged duties and taxes?
For International shipments: there may be duties and taxes incurred on your shipment that you, the customer, will be responsible for. Please note that Lucy Jewelry Co Pearl does not have any control over these fees, and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
If a package is refused at customs due to non-payment of duties and taxes, it will be returned to our facility. You will be responsible for the shipping fee to send it back to your destination in this instance, as we have already shipped the item once.
How much is shipping?
All shipping fees are charged based on the subtotal before taxes and discounts on the checkout page.International
The shipping rate will be dependent on your address and shipping type chosen (please note, as stated above, shipping fees do NOT include duties and taxes)
How is my order shipped?
We use USPS for US and Local Post for international orders. The estimated shipping timelines are listed below and do not account for any unforeseen delays on the courier's end. Please keep in mind depending on the postal code; the express shipping option may not be available.International
Your order will be shipped via your local post and delivered between 7-14 business days from the dispatch date. This can be effected depending on customs, which is not within our control.
**Once a package has left our facility, Lucy Jewelry Co Pearl will no longer be responsible for the package. We cannot control customs clearance, lost or stolen packages, and/or delayed “out for delivery” times. Please contact the provided shipping company to assist with these issues as our team cannot.**
Can I ship to multiple addresses?
We do not currently allow orders to be shipped to more than 1 address. To do so, we ask that you please place these orders separately to the respective addresses.
What do I do if my package was not delivered?
Please contact the carrier for further information. Lucy Jewelry Co Pearl is not responsible for lost or stolen packages as we do not have control over the package once it has left our facility. For an additional charge, we offer the option to have a signature release of the package to ensure the item arrives safely to its new home. We suggest using this option.
Our 1-year limited warranty
If your jewelry is broken within 1 year of the delivery date, we'll repair them for free. The shipping fee is not covered in case of a repair request. Please contact us through email to submit your return request with a photo of the broken piece, and a carrier of your own choice. Once we approve your request, you could send the item to the address provided in our email.
10 Days Free Returns
Our free return policy lasts 10 days for International customers. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a free refund or exchange.
Made-to-order items are non-refundable and non-returnable.
To be eligible for a free return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please visit our returns center to return your product with your order number and email address to get a prepaid return label.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery