Where are Timeless Pearl orders shipped from?

All orders are shipped from our Shanghai in China. 


Can I change or cancel my order?

All orders are shipped within 24-48 hours. If you have not received your tracking number then there is a chance our fulfillment team can likely cancel or change the order. We ask that all cancellations be made within 1 hour, however, we cannot guarantee the cancelation will be made. We ask that you please ensure your order is correct prior to placing.

Can I combine discounts?

As much as we'd love to, we simply cannot afford to allow combined discounts, sorry! Limit 1 discount per order, so please choose wisely!

Do discounts apply to sale items?

Sometimes! Each discount and promo is different so please read all the conditions of the promo! If any further enquirers please contact us at lucyjewelry88@gmail.com or our Facebook page: Lucy.Jewelry

There's a sale running now, but I purchased a few days before the sale. Can I still get a discount on my old order?

Unfortunately, we do not apply discounts to past orders outside of our promo period, however, you can still use the promo period to get a great deal on another item!


Can I get my necklace repaired if it breaks?

Absolutely! Please send us an email at lucyjewelry88@gmail.com and one of our reps will be able to assist you. There may be a shipping as well as a repair fee if the product is over 1 year warranty period. 

Where is my order?

Most Lucy Jewelry product orders ship within 24 to 48 hours. Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. For more information on shipping, please visit our Shipping Info page. 


What happens if I refuse my shipment?

Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us before your order is shipped, ideally within 24 hours before your order is placed.


How long will it take for my order to ship?

The shipping and processing times depend on the items you're ordering. The status of each product (made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.


What if my product is made to order?

Our jewelers need some time to craft the piece to perfection for you. This can take a bit more time to receive this type of product so we ask that you please wait patiently for your items.  

In stock: it’s in our shop and ready for a new home! Shipping times are usually within 3-7 business days from the purchase date, except for peak seasons like the holidays.

If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.

Use this rule to determine your shipping date: if the difference between the dates is more than 10 business days, the order will be split in two. If the difference is less than 10 business days, it will be shipped together once all items are available. 

Your order will be shipped via your local post and delivered between 4-11 business days from the dispatch date. This can be effected depending on customs, which is not within our control.

**Once a package has left our facility, Timeless Pearl will no longer be responsible for the package. We cannot control customs clearance, lost or stolen packages, and/or delayed “out for delivery” times. Please contact the provided shipping company to assist with these issues as our team cannot.**

What does “Only 2 left” mean?

Don’t worry, this doesn’t (always) mean that this piece will be gone forever. All of our unique pieces are produced in batches so this is to let you know that there are only a few left in this batch. Once it runs out, you’ll still be able to purchase that item, it just means there will be a longer processing time until your order is shipped.


If you have any other questions, feel free to send us an email at lucyjewelry88@gmail.com and one of our reps will be able to assist you.